Why can't I get an ebook or a trade edition of Grandmaster?
While Misty’s publisher has been gracious enough to grant us deluxe edition rights for Grandmaster, we do not have the license to offer ebooks or trade editions of the book. Since Misty holds the audiobook rights directly, we are able to offer Grandmaster in that format.
Last updated: September 01, 2024 16:48
Can I order more copies of Grandmaster?
Short answer: maybe. First we want to give every pre-order backer an opportunity to reserve their one copy.
Once surveys are 90% complete, if we still have stock available we’ll send an update and allow those who wish to purchase more copies.
Last updated: January 15, 2025 15:33
When is fulfillment?
We’ll begin fulfillment shortly after books arrive in our Los Angeles warehouse. That date is entirely dependent on the manufacturing queue and freight availability. We’ll keep you posted as more information comes in!
Last updated: January 15, 2025 15:34
How can I get personal support?
Please send a message to [email protected] or open a ticket in the Grandmaster Discord server.
Last updated: January 15, 2025 15:35
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.